Privacy Policy
Effective Date: 20.09.2025
Last Updated: 20.09.2025
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Privacy Policy
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At Never Alone Retreat, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services.
1. Information We Collect
- Account Information: such as your name, email address, and profile details when you sign up for a member account.
- Usage Data: including how you interact with our website, pages visited, and resources accessed.
- Payment Information: if you purchase services or products. (Note: payments are processed through third-party providers; we do not have access to your card details).
- Voluntary Submissions: such as when you post in forums, submit journal entries, or contact us directly.
2. How We Use Your Information
We use your information only for purposes related to your membership and engagement with Never Alone Retreat, including:
- Providing access to member areas (Sanctuary, Community Forum, Retreat Rooms, etc.)
- Improving and personalising your experience
- Responding to your questions or support requests
- Processing payments and managing orders
- Sending updates related to your membership (you can opt out of marketing at any time)
3. Sharing Your Information
- We do not sell, rent, or trade your personal information to any third parties.
- Your data is only shared with trusted third-party providers (e.g., payment processors, hosting services) who are necessary to operate the site.
- We may disclose your information if legally required (e.g., to comply with law enforcement or government regulations).
4. Data Storage & Security
-Your personal information is stored securely within our website’s platform.
- We do not have direct access to passwords or payment details.
- We implement reasonable security measures to protect your data; however, no system is 100% secure, so we cannot guarantee absolute protection.
5. Member Responsibility
- Any information you choose to share in community spaces (forums, groups, profiles) is visible to other members.
- Please use discretion and avoid sharing sensitive personal information publicly.
6. Cookies & Tracking
- Never Alone Retreat uses cookies to improve your experience (e.g., keeping you logged in, remembering preferences).
- You can disable cookies in your browser, but some features may not work correctly without them.
7. Your Rights As a member, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your account and data
- Opt out of marketing emails To exercise these rights, contact us at: contactus.neveraloneretreat@gmail.com
8. Children’s Privacy Membership is limited to individuals 18 years and older.
We do not knowingly collect information from children.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.
10. Contact Us If you have any questions or concerns about this Privacy Policy, you can reach us at: contactus.neveraloneretreat@gmail.com